Seven steps. Three of them are yours.
Never filed a comprehensive claim before? That is completely fine — we have walked thousands of Kansas City drivers through it. Below is exactly what each step looks like, what we carry on the repair side, and the three short moments where we will need something from you. You file your claim; we coordinate the repair.
Repaired by hand at our Olathe shop · 23 years and 5,000+ vehicles · lifetime warranty in writing.
What does the process actually ask of you?
Three short moments across a two-to-four-week timeline. Everything else runs without you having to think about it.
Reach out once
A three-minute call or form to get on the schedule. We take it from there with a free inspection at your place or our Olathe shop.
File your claim
You make the call to your carrier — it is your claim. We hand you the exact script and number, so it takes about ten minutes. We never file for you.
Hand us the keys
We pick up your vehicle anywhere in the Kansas City metro, coordinate the repair with your adjuster, and deliver it back restored.
The seven steps, start to finish
You stay in control of the claim, and we carry the repair. You make the call to your insurer — it is your claim — and from the free LED inspection through the pickup to the final walkthrough, the work lands on us. Here is how the seven steps go.
You reach out
Phone or online form, whichever you prefer. We ask for your phone number, basic vehicle info, and your insurance carrier if you happen to know it. That is the whole intake.
About three minutesWe respond within the hour
During business hours we call or text back within sixty minutes — Monday through Friday eight to six, Saturdays nine to four. After hours, you hear from us first thing the next morning.
A text replyFree LED line-board inspection
At your location or at our Olathe shop. We inspect every panel under LED line boards, count every dent, classify each by size and panel, and write the estimate in the CCC ONE format your insurer already uses.
Keys and accessYou file your claim — about ten minutes
Carriers require the policyholder to file, so this step is yours. We give you a carrier-specific playbook with the exact number to call, the words to say, and a checklist of what to ask for. Text us the claim number when you have it. Not sure where to start? Call and we walk you through it.
One call, we guide youWe coordinate the repair with your adjuster
We meet the adjuster, submit the supplement documentation when the first estimate comes in low, and work the approval through. This usually runs one to two business days per round, and sometimes takes two rounds.
Nothing needed hereFree pick-up and repair
We collect your vehicle from anywhere in the Kansas City metro — your driveway, your office, your dealer lot. The repair runs one to three days for moderate damage, three to seven for severe. You get a text at each milestone.
Nothing needed hereDelivery back to you
Clean, inspected, and warrantied in writing for life. We deliver the vehicle back, factory paint preserved, looking like the storm never happened.
Pick up your car
Your total time involved
About fifteen minutes.
Three minutes on intake, one phone call, a handful of texts. Across the full two-to-four-week timeline, your active involvement adds up to roughly fifteen minutes. Everything else happens without you having to think about it.
What "we coordinate the repair" looks like in practice
Most of this process is invisible from your side — and that is by design.
From your side, the process is quiet on purpose.
After your three-minute intake and the ten-minute insurance call, you go back to your normal life. We send a text at each milestone: when the adjuster has been contacted, when the supplement is submitted, when the estimate is approved, when we are picking up your vehicle, and when the repair is complete. If something needs your attention — a signature, a scheduling preference — we reach out, handle it in a few minutes, and move on.
The first estimate almost always runs low, and that is expected.
Adjusters typically inspect vehicles in open lots without specialized lighting, so the initial estimate reflects only the dents they could count by eye. At the inspection step we map every panel under LED line boards and write the full count in CCC ONE format. When the first number comes in light, we submit the supplement documentation to your adjuster — a revised, panel-by-panel estimate at accurate paintless dent repair pricing. That review usually closes within one to two business days, and you do not participate in any of it.
What we can and cannot do for you.
The two things only you can do are file the First Notice of Loss with your carrier and sign the work authorization — both have to come from the policyholder. Everything on the repair side runs through us: the adjuster meeting, the supplement documentation, the pickup and delivery, the hand work on every panel, and the final quality inspection. Over 23 years and 5,000-plus vehicles, Bryan Wilson has built a process where your total involvement is measured in minutes, not hours. You file your claim; we coordinate the repair.
We make filing easy and coordinate the repair with your insurer once the claim is open. We do not file, manage, or negotiate the claim on your behalf — that part stays yours.
Ready to start? It takes three minutes
Start the free walkthrough and we will show you exactly how to file your hail claim. Once it is approved, we coordinate the repair — by hand, at our Olathe shop, with the factory paint preserved.
Common questions about the process
How long does the whole process take from start to finish?
Usually two to four weeks from the first call to keys back in your hand. About half of that is spent waiting on insurance — first the initial estimate, then the supplement that usually follows when the initial number comes in low. The actual repair takes one to three days for most vehicles, up to seven for severe damage. We send a text update at each milestone, so you are never left wondering where things stand.
What do I actually have to do?
Three short things, total. First, you call your carrier to file the First Notice of Loss — only the policyholder can do that, and we hand you the exact script. Second, you sign a work authorization that lets us coordinate the repair with your adjuster. Third, you hand over your keys when we come to pick up the car. We carry the rest of the repair.
Why do you say I have to file the claim myself?
Because the law requires it, and it protects you. Only the policyholder can open a claim with their carrier — a repair shop filing on your behalf would be acting as a public adjuster, which we are not licensed to do and would not do. So you file your claim, and we make it about as easy as it gets: pick your carrier, follow the playbook, and you are usually done in about ten minutes. From there we coordinate the repair end to end.
When do I pay, and how much?
Payment comes at pickup, after the repair is finished. With comprehensive coverage, your insurance company pays us directly for the approved repair, and the amount that falls to you is your comprehensive deductible. We will walk you through exactly what to expect before any work begins, so there are no surprises at delivery.
Read this before you file
Learn the process on your own terms.