Terms of Service

These terms describe what you can expect from us, what we need from you, and how disputes get handled. They apply to anyone using this website or hiring Hail Solutions for repair services. Nothing on this page is legal advice.

Services we provide

Hail Solutions performs paintless dent repair on hail-damaged vehicles. Services include damage inspection under LED line-board lighting, written estimates in CCC ONE format, insurance repair coordination (including supplement documentation), vehicle pick-up and delivery within our service area, and the repair itself. We do not do paint repair, body-filler work, mechanical repair, detailing, tint, or PPF.

Estimates and pricing

Every repair is estimated in writing before work begins. Estimates are based on the number of dents, their size, affected panels, vehicle materials (aluminum, high-strength steel), and applicable markups. Final pricing may change if hidden damage is found during disassembly — we'll document any supplement and seek approval before performing additional work.

Insurance claim coordination

We work with most major insurance carriers. You file your hail claim with your insurer — we never file it for you. You remain responsible for submitting the initial First Notice of Loss (FNOL); we cannot file it on your behalf. Once your claim is approved, you authorize us to coordinate the repair with your insurer by signing our work authorization, and we handle the repair from there.

Warranty

We warranty our paintless dent repair work for the life of the vehicle, in writing. If a repaired dent fails (pops back out, shows a visible line, or otherwise doesn't hold), bring the vehicle back and we'll correct it at no cost. The warranty covers workmanship on dents we repaired. It does not cover new damage, damage from a different event, or issues caused by subsequent body shop work.

Your responsibilities

• Provide accurate information on your intake forms.
• File your own insurance claim and provide us your claim number once you have it.
• Authorize us to coordinate the repair with your insurer by signing our repair authorization.
• Make your vehicle accessible for pickup at a reasonable time.
• Cover any amount your policy makes you responsible for under your coverage.
• Notify us of any non-hail damage you don't want included in the claim.

Right to choose your repair facility

Missouri and Kansas both protect your right to choose the shop that repairs your vehicle. Your insurance company cannot require you to use a specific facility. We'll honor your choice to use us, and if you decide to use a different shop partway through, we'll share documentation and let you go without hassle.

Storage, abandonment, and liens

Vehicles left on our lot more than 30 days after repair completion without communication may incur storage fees consistent with Missouri/Kansas mechanic's lien statutes. We'll always attempt to reach you before assessing fees.

Intellectual property

All content on this website — text, images, videos — is owned by Hail Solutions LLC or licensed to us. You may share links to the site freely. You may not copy large portions of our content to another site without permission.

Limitation of liability

We do our best work on every vehicle, and our lifetime warranty covers workmanship issues. To the extent allowed by law, our total liability for any claim related to our services is limited to the amount paid for that specific repair. We are not liable for indirect damages, loss of use, or diminished value claims in excess of the repair amount.

Governing law and disputes

These terms are governed by Kansas law. Any dispute not resolved informally will be handled in the state or federal courts serving Johnson County, Kansas. If you're a Missouri resident, we'll consider alternative forums in good faith.

Changes to these terms

We may update these terms from time to time. The "last updated" date at the top will reflect the most recent change. Using the website or our services after an update constitutes acceptance of the revised terms.

Contact

Hail Solutions LLC
2109 E Kansas City Rd, #22, Olathe, Kansas, 66061
[email protected] · (816) 451-1455